PACKAGES
the Census started recording e-commerce sales in 1999. This surge in online shopping was in response to the COVID-19 pandemic, which led many people to switch from shopping in physical stores to shopping online. Respondents’ preference for package lockers continued to increase in 2021 and 2022, but the rate of growth slowed down as people returned to physical stores for at least a portion of their shopping. In 2020, the rate at which residents said package lockers are a high or very high priority increased by 3.4 percentage points. In 2021, it increased by 1.3 points, and in 2022, it only increased by 0.2 points.
High and very high priority responses increased more for package lockers than for any other amenity or feature included in the survey, except car-charging stations and video doorbells. In 2019, 64 percent of respondents said package lockers are a high or a very high priority. By 2022, that rate had increased to 69 percent. Most of this growth occurred in 2020, coinciding with a record-breaking increase in retail e-commerce sales. According to data from the U.S. Census Bureau, spending in e-commerce sales increased 43 percent in 2020, which included a 34 percent increase in seasonally adjusted sales during the second quarter alone, the largest quarter-over-quarter increase since
FIGURE 9: YEAR-OVER-YEAR CHANGE IN THE TOTAL RATE OF HIGH AND VERY HIGH PRIORITY RESPONSES FOR PACKAGE LOCKERS
3.4
1.3
0.2
2020
2021
2022
REVERB SPRING VALLEY Las Vegas, NV
Source: Greystar Design Survey, 2022.
34
35
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